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Frequently Asked Questions


Hotel

  • Do I need to walk stairs?
  • Do you speak English?
  • Is your hotel near the center of Amsterdam?
  • From what time can we check in?
  • What do you serve for breakfast?
  • Is your hotel non-smoking?
  • Why is there no TV in the room?
  • Do you have WIFI?
  • Can I get an extra blanket?
  • And what about a hairdryer?
  • Do we need to bring towels?
  • Do you have a safe?
  • Does the hotel have a curfew?
  • What’s your cancellation policy?
  • Do you charge my credit card when I make a reservation?
  • Can we bring our dog?
  • What will the weather be like today?
Do I need to walk stairs?

Yes our reception is on the first floor and we don´t have a lift. Like many old Dutch houses the stairway is pretty steep:

Authentic stairway
Do you speak English?

Yes, like practically everyone else in Holland.

Is your hotel near the center of Amsterdam?

Yes, and to be more precise: it’s in the south part of the city center.

From what time can we check in?

You can drop your luggage off from 8 AM onwards. The room should be ready somewhere between 12 and 2, unless you are lucky.

What do you serve for breakfast?

Usually it’s a mixture of white bread and brown bread (we don’t discriminate) toasted or not, cereals, butter, jams/ jellies, chocolate spread, apple syrup, peanut butter, honey, various meats, cheese, orange juice, milk, coffee, tea, hot chocolate.

Is your hotel non-smoking?

All rooms are non-smoking.

Why is there no TV in the room?

Experience has taught us that some people enjoy playing MTV really loud in the middle of the night, and other people don’t. We agree with the other people.

Do you have WIFI?

Yes. Free and broadband, so you could watch TV on your laptop, phone or tablet.

Can I get an extra blanket?

We provide extra blankets at the reception

And what about a hairdryer?

Available free of charge, at the reception. Just ask.

Do we need to bring towels?

No, we provide towels and soap. All you have to bring is your toothbrush, toothpaste, clean socks and a change of underwear.

Do you have a safe?

Yes, in the reception, also free of charge.

Does the hotel have a curfew?

No. You get a key for the front door, and you come and go as you like.

What’s your cancellation policy?

Our cancellation policy is “48 hours prior to date of arrival, at 100% of the first night’s accommodation”. This means that if you cancel more than 48 hours before the date you were due to arrive, we will charge you nothing. If you cancel within the 48 hours however, we will charge you for one night. Under normal circumstances you should be able to claim this back from your travel insurance company, and we’re happy to mail you a “no show” receipt upon request in order to support your claim.

Do you charge my credit card when I make a reservation?

No. Credit card details are used only as a guarantee for the reservation, not as pre-payment.

Can we bring our dog?

No. Pets are not allowed as other guests may have allergies.

What will the weather be like today?

Travel

  • How do we get to the hotel from Central Station?
  • Where can we park the car?
  • Is your hotel far from the airport?
How do we get to the hotel from Central Station?

Take tram 4 and stop at Prinsengracht after about 10 minutes.

Where can we park the car?

The nearest parking is Stadhuis/Muziektheater and costs EURO 48,= a day or EURO 4,- an hour. Maximum headroom is 2.00 meter.
Information: (+31) 20 624 99 19.
A cheaper way to park your car is to go to Transferium ArenA, which is below the Ajax ArenA Footballstadium. You take exit S110 onto the A2/ E35, until exit Ouderkerk/P+R Transferium.
From there you take public transport to the city centre with the metro to Weesperplein. Parking here costs EURO 14,50 a day.
First day of parking is very cheap, cause of their P+R rate of EURO 8,= (09.00 – 24.00 hours, maximum 96 hours) including upto 5 free public transport chip cards. Every subsequent 24 hours EURO 1,50 hourly or max. EURO 22,- daily.
After parking your vehicle, show your parking ticket to the supervisor and you will be given the tickets for the metro to the city centre.
Important: When you return, give your travel tickets plus the parking ticket to the supervisor. Then, with your parking ticket, you pay EURO 8,- per day at the payment machine.
Maximum headroom is 2.25 meter. Capacity is 2400 cars. Information: (+31) 20 400 17 21

Is your hotel far from the airport?

Not really. From Schiphol Airport you can take a train to Amsterdam Central Station (± 20 minutes, Euro 4,40).
From Central Station you can take tram # 4 to Prinsengracht (± 10 minutes). Train and tram tickets can be purchased in advance on www.discoverholland.com
Alternatively, you can take a taxi. This will cost you roundabout Euro 50,= and takes anything between 20 and 45 minutes.

Area

  • Where is an ATM machine?
  • Is there a laundrette near the hotel?
  • Is there a good restaurant near the hotel?
  • Is it far to walk to…
Where is an ATM machine?

Around the corner at Frederiksplein in the “school of life” building opposite the tramstop at Weteringschans.

Is there a laundrette near the hotel?

Yes. Go over the bridge here, take the first street left (Kerkstraat) and after about 50 meters you will see “Bejo” on your right hand side. They service wash as well.

Is there a good restaurant near the hotel?

Yes there are plenty in Utrechtsestraat, ranging from South African to (nearly) North Polian.

Is it far to walk to…

No. For example: it would take you about 25 minutes to walk to the Central station, at the other side of the city center. Amsterdam is a compact city with not even one million inhabitants.